Patient Resources

Everything you need before your first visit.

From what to bring to what to expect — and how insurance works — we've put together the answers so you can focus on healing, not paperwork.

Rockledge patient waiting area
What to Expect

Your first visit, step by step.

A calm, thorough evaluation with our physician-led team. Plan for about 90 minutes.

1

Check-In & Intake

Arrive 15 minutes early to complete or verify intake paperwork. Our team confirms your insurance and reviews any records or imaging you've brought.

2

Physician Evaluation

A full history, examination, and wound assessment with your physician — typically 30 to 45 minutes. This is your time to ask questions.

3

Advanced Imaging

If clinically indicated, tissue oxygenation and bacterial fluorescence imaging are performed the same visit — no separate appointment needed.

4

Treatment Plan

Before you leave, you'll have a written treatment plan with clear next steps, appointment schedule, and any needed authorizations underway.

What to Bring

Come prepared, leave with a plan.

Photo ID & Insurance

A government-issued photo ID and all insurance cards (primary, secondary, Medicare). If your insurance requires a referral, please bring it or have your referring physician fax it ahead of your visit.

Medical Records & Imaging

Any recent wound care notes, hospital discharge summaries, vascular studies, MRI/CT reports, or wound photos your prior team can share.

Medication List

A complete list of current medications and dosages, including over-the-counter medications, vitamins, and supplements.

A Support Person (Optional)

You're welcome to bring a family member or friend to help take notes and ask questions. We encourage it, especially for the first visit.

Comfortable Clothing

Loose clothing that allows easy examination of the affected area. For hyperbaric evaluation, avoid lotions and perfumes.

Time — About 90 Minutes

Your first visit includes evaluation, imaging (when indicated), and treatment planning. Plan accordingly so you're not rushed.

Insurance & Billing

Covered by Medicare and most commercial insurance.

Our advanced wound care services, imaging technologies, and hyperbaric oxygen therapy are covered by Medicare and commercial insurance plans for FDA-approved indications. Our team verifies your benefits and secures any needed authorizations before your first treatment — so there are no surprises.

Medicare Accepted
Direct billing to Medicare for all FDA-approved indications.
Commercial Insurance
Most major commercial plans accepted. Our billing team verifies your specific benefits.
Prior Authorizations Handled
We manage the paperwork so you can focus on healing.
Transparent Costs
Any out-of-pocket costs are reviewed with you before treatment begins.
Compassionate patient care
"Our team handles the paperwork.
You focus on healing."
Frequently Asked Questions

Patient FAQs.

Some insurance plans require a referral from a primary care physician; many do not. Call us at (321) 400-8736 and our team will verify your specific requirements — often within one business day.

New patients are typically seen within one week. Urgent cases — including patients at risk of amputation or hospital discharges — are prioritized and often accommodated the same or next day.

You are welcome to bring a family member or friend, and many patients arrange transportation through their insurance or a local transport service. Ask our team — we can point you to resources.

Absolutely. We encourage family involvement, especially for complex or long-term treatment plans. A second set of ears helps with questions, note-taking, and follow-through.

Yes. Free patient parking is available at our Rockledge location, with accessible spaces immediately adjacent to the entrance.

Call our office at (321) 400-8736 during business hours (Monday–Friday, 7:30 AM to 3:30 PM). For non-urgent questions, you can also email us at office@brhcrockledge.com. Prescription refills are typically processed within 24 to 48 hours.

Privacy & Compliance

Your health information is protected.

Notice of Privacy Practices (HIPAA)

Rockledge Hyperbaric & Wound Care Center is committed to protecting your health information under the Health Insurance Portability and Accountability Act (HIPAA). We use and disclose protected health information only as necessary for treatment, payment, and healthcare operations — and always with the safeguards required by law.

You have the right to inspect and copy your health information, request amendments, receive an accounting of disclosures, and request restrictions on how your information is used. To exercise any of these rights, contact our office at (321) 400-8736.

Accessibility Statement

We are committed to providing an accessible experience for every patient, both in-person and online. Our facility offers accessible parking, entrances, and examination rooms. Our website is designed to meet WCAG 2.1 AA guidelines — if you encounter any barriers using this site or scheduling care, please contact us so we can address it directly.

Nondiscrimination Policy

Rockledge Hyperbaric & Wound Care Center does not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sexual orientation, or religion in admission, treatment, or participation in its programs and services.

Start healing today.

Whether you're a patient whose wound isn't healing or a physician seeking a partner for complex cases, we're ready to help.